1. Who we are

Vending Machines For Sale LTD, is responsible for your personal information ("data controller") unless we tell you otherwise. Contact us about privacy at sales@vendingmachinesforsaleltd.com.

2. Information we collect

We collect the information you give us and some data collected automatically:

• Identity and contact: name, company, email address, phone number.
• Order and delivery: billing and shipping addresses, products ordered, custom specifications, order history.
• Payment: payment method and transaction details. Card details are entered with our payment provider, not stored by us.
• Messages: enquiries, quote requests, photos you send for damage or warranty claims.
• Technical: IP address, browser and device type, pages viewed, and cookie data.

3. How we use your information

• To process, ship and support your order, and handle warranty claims.
• To prepare quotes and manage custom orders.
• To take payment, prevent fraud and meet tax and legal duties.
• To answer questions and improve our website and service.
• To send marketing emails, only where you have agreed or the law allows. You can unsubscribe at any time. [confirm if you send marketing]

Where required by law, we rely on a legal basis: to perform our contract with you, to comply with the law, for our legitimate business interests, or with your consent.

4. Who we share it with

We share data only as needed to run our business:

• Freight carriers and customs agents, to deliver your machine.
• Payment processors and fraud-prevention services.
• Website, email, analytics and hosting providers. [list main providers]
• Professional advisers, and authorities when the law requires.

We do not sell your personal information. [confirm this is accurate for your business]

5. Payment and telemetry data

Payments to us are handled by [payment provider names]. Their privacy policies apply to the card data they collect.

If you use a cashless reader and telemetry service on your machine (for example Nayax or Cantaloupe), your sales and machine data go to that provider under their own terms. We do not control that data and it is separate from this policy.

6. Cookies

Our website uses cookies to keep it working, remember your cart and understand how pages are used. You can block or delete cookies in your browser settings, but parts of the site, such as checkout, may not work without them.

7. International transfers

We ship worldwide, so your data may be processed in countries other than your own, including by carriers and service providers. Where required, we use safeguards such as [standard contractual clauses or equivalent] to protect it.

8. How long we keep it

We keep order and accounting records for as long as the law requires, usually 2 years. Other data is kept only as long as needed for the purpose it was collected, then deleted or anonymised.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct data that is wrong or incomplete.
• Delete your data, or restrict or object to how we use it.
• Receive your data in a portable format.
• Withdraw consent at any time, where we rely on consent.
• Complain to your local data protection authority.

To use any right, contact sales@vendingmachinesforsaleltd.com. We may need to verify your identity first.

10. Security

We use reasonable technical and organisational measures to protect your data, such as [SSL/HTTPS, access controls, secure payment providers]. No online system is completely secure, so please keep your account details private.

11. Children

Our products and website are for businesses and adults. We do not knowingly collect data from children under 16. If you think a child has given us data, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

13. Contact us

For privacy questions or requests, email sales@vendingmachinesforsaleltd.com.